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Refund Policy And Disclaimers

Last updated: 26/10/2026

This page gives more detail on how Wessel Media (Pty) Ltd (“Wessel Media”, “we”, “us”) works with clients. It is a summary for information. The signed Service Level Agreement (“SLA”) is the binding contract, and if anything on this page differs from the SLA, the SLA applies.

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1. Who We Are

Wessel Media (Pty) Ltd
Registration number: 2018/228317/07

VAT Number: 4240325664
Address: 18 Toselli Street, SW 5, Vanderbijlpark, Gauteng, South Africa
Email: thanica.duplessis@wesselmedia.co.za
Phone: 0686217658

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2. Definitions

  • “Client” means the business or person who signs the SLA.

  • “Services” means the Facebook (Meta) advertising, funnel setup, lead management, consulting, training and related support described in the SLA.

  • “Ad Spend” means the advertising budget paid directly to Meta for running campaigns.

  • “Results” means the data, leads and conversion activity generated by your campaigns.

  • “Qualified Lead” means a lead that provides valid contact details, shows genuine interest in the Client’s offer, and matches the target audience agreed in the SLA.

  • “Launch Date” means the date your first campaign goes live.

  • “Business Day” means any day other than a Saturday, Sunday or public holiday in South Africa.

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3. Our Services

3.1 We provide the Services described in the SLA. This includes campaign setup and management, funnel setup and optimisation, lead management, consulting, and training.

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3.2 We will launch campaigns within the timeframe stated in the SLA, once we have received all required information, graphics, approvals and account access from the Client.

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3.3 Results depend on both parties. We provide strategy, systems and leads. The Client is responsible for following up on leads, implementing recommendations and converting enquiries into sales.

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3.4 We do not guarantee specific sales, revenue or outcomes, except as set out in the guarantee in Section 6.

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4. Fees and Payments

4.1 Fees, the Ad Spend amount, and any optional launch add-ons are set out in the SLA.

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4.2 The service fee is paid upfront, as stated in the SLA.

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4.3 Ad Spend is paid directly to Meta. It is not paid to Wessel Media, and it is not refundable.

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4.4 Late payment: If a payment is not received within the period stated in the SLA, we may suspend all campaign activity until payment has cleared.

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4.5 Non-contact after default: If the Client does not contact us within the period stated in the SLA after a missed payment, we may delete the audiences, remarketing lists and campaign assets we created or maintained for the Client.

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4.6 Reactivation: If a campaign is paused for non-payment, a reactivation fee stated in the SLA applies, together with any outstanding amounts, before the campaign is restarted.

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5. Contract Term and Cancellation

5.1 The initial contract term and the cancellation notice periods are set out in the SLA.

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5.2 After the initial term, the agreement continues month to month, unless either party gives notice as stated in the SLA.

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5.3 Cancellation must be in writing.

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6. Performance Guarantee

6.1 Refund eligibility. The Client may qualify for a refund of the service fee if, within the 30-day period after the Launch Date:

  • The Ad Spend minimum stated in the SLA was maintained, and

  • We generated fewer than the minimum number of Qualified Leads stated in the SLA for that offer.

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6.2 Client obligations. To be eligible, the Client must have:

  • Complied with the SLA

  • Followed our strategies and recommendations

  • Followed up on all leads properly

  • Made reasonable efforts to convert leads

  • Acted in good faith

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6.3 Exclusions. No refund will be given where underperformance is caused by:

  • Failure to follow up on leads

  • Failure to follow the agreed strategy

  • Poor internal sales execution

  • Changes to the offer, pricing or positioning during the campaign without consulting us

  • Factors beyond our control, such as Meta policy changes, account restrictions or platform outages

  • Misrepresentation or withheld information

  • Onboarding steps or task dates not being met by the Client

  • Sales that equal or exceed the service fee plus any additional Ad Spend during the 30-day period, as explained in the SLA

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6.4 Ad Spend is never refundable.

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6.5 Claims. Refund claims must be submitted within the period stated in the SLA after the 30-day period ends. Claims are sent to thanica.duplessis@wesselmedia.co.za with the Client’s full name and reason for the request.

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6.6 Review. We may verify campaign performance and lead quality before deciding on a claim. All claims are reviewed by Wessel Media, acting reasonably and in good faith.

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6.7 Processing. Approved refunds are processed within 7 to 10 working days.

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7. Client Responsibilities

The Client agrees to:

  • Provide accurate information at all times

  • Provide the access, approvals and materials we need, on time

  • Implement the training, systems and best practices we provide

  • Follow up on all leads and make reasonable efforts to convert them

  • Not change offers, pricing or strategy during the initial 30-day period without consulting us

  • Comply with applicable data protection laws, including POPIA

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8. Our Responsibilities

We will:

  • Deliver the Services described in the SLA

  • Act in good faith and with reasonable care

  • Comply with the Protection of Personal Information Act (POPIA) and other applicable laws

  • Handle personal information only as described in our Privacy Policy

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9. Intellectual Property

9.1 All systems, strategies, templates, scripts and materials remain the property of Wessel Media (Pty) Ltd.

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9.2 Once all payments are made, the Client may use materials created specifically for their business, unless the parties agree otherwise in writing.

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10. Data Protection

We process personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA). Lead information is used only to deliver the Services. Please read our [Privacy Policy] for full details of what we collect, why, and how you can request access to or correction of your information.

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11. Limitation of Liability

Wessel Media’s total liability to the Client is limited to one month’s service fee, as stated in the SLA. Nothing in these terms limits any liability that cannot be limited under South African law.

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12. Disclaimer

12.1 We may share average results from past and current clients. These results are not a guarantee of future success and may vary.

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12.2 Success depends on individual effort, follow-up and market conditions.

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12.3 By signing the SLA, the Client accepts this disclaimer and the Service Refund Policy published on our website.

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13. Changes to These Terms

We may update this page from time to time. The version that applies to you is the one in your signed SLA. Changes to the SLA must be agreed in writing by both parties.

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14. Governing Law

These terms and the SLA are governed by the laws of the Republic of South Africa.

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15. Contact

For questions about these terms, contact:

Email: thanica.duplessis@wesselmedia.co.za
Phone: 0686217658
Refund claims: thanica.duplessis@wesselmedia.co.za

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