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Refund Policy And Disclaimers

SERVICE REFUND POLICY (30-DAY PERFORMANCE GUARANTEE)

We want you to get real value from our services. If we don’t deliver the minimum results set out below, you may be eligible for a refund of your service fee.

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What “Results” Means


Results are the data, leads and conversion activity generated by your campaigns.

 

What Counts as a Qualified Lead?
A qualified lead:

  • Gives valid contact details

  • Shows genuine interest in your offer

  • Matches the target audience agreed in your SLA

 

When You Qualify for a Refund?
You qualify for a service fee refund only if both of these are true within the 30-day period:

  1. Your ad spend was at least R8,000, and

  2. We generated fewer than:

    • 10 qualified leads (for offers under R20,000), or

    • 5 qualified leads (for offers above R20,000)

 

Your Responsibilities
To be eligible, you must:

  • Comply with the SLA

  • Follow our strategies and advice

  • Follow up on all leads properly

  • Make reasonable efforts to convert leads

  • Act in good faith

 

When a Refund Is Not Available?
No refund will be given if underperformance is caused by:

  • Not following up on leads

  • Not following the agreed strategy

  • Poor internal sales execution

  • Changing your offer, pricing or positioning during the campaign

  • Factors beyond our control, such as Meta policy changes or account restrictions

  • Misrepresentation or withheld information

  • Sales equal to or above your service fee plus any additional ad spend during the 30-day period

 

Important Notes

  • Ad spend is never refundable. Your ad budget is paid directly to Meta.

  • All refund claims are reviewed by Wessel Media, acting reasonably and in good faith.

  • Claims must be submitted within 5 business days after the 30-day period ends.

  • We may verify campaign performance and lead quality before approving a refund.

 

How to Request a Refund

  1. Email thanica.duplessis@wesselmedia.co.za with your full name and reason for the request.

  2. We will review your request.

  3. Approved refunds are processed within 7 to 10 working days.

 

Disclaimer
We may share average results from past and current clients. These results are not a guarantee of future success and may vary. We provide the tools, strategies and leads to support your growth, but implementation and follow-up are your responsibility. Wessel Media is responsible for lead quality, and the guarantee above is how that is measured.

By purchasing our services, you accept this refund policy and disclaimer.

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Questions? Contact thanica.duplessis@wesselmedia.co.za.

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